Privacy Policy

Last updated: July 28, 2026

Scope of This Policy

Hiltons Flooring is a trade name of Hiltons General Contracting Services, Inc. (“Company,” “we,” “us,” or “our”). This Privacy Policy applies to Hiltons Flooring and to the Company’s websites at www.countertopsandfloors.com, www.hiltonsflooring.com, and www.wholesalegranitedirect.com (collectively, the “Websites”). It explains how we collect, use, disclose, and protect information obtained through the Websites and related communications.

Information We Collect

We collect information you voluntarily provide through contact forms, quote requests, appointment requests, GoHighLevel forms, chat widgets, calendars, SMS opt-ins, email subscriptions, telephone calls, uploaded photographs, and other communications. This information may include your name, mailing or project address, email address, telephone number, project details, photographs, appointment information, and correspondence.

We also automatically collect certain technical information through cookies and similar technologies. This may include your Internet Protocol address, browser type and version, device information, pages visited, the date and time of visits, time spent on pages, referring pages, and other website-usage information.

The Websites do not process online payments. Any payment arrangements are handled separately from the Websites.

Cookies, Analytics, and Advertising Technologies

We use cookies and similar technologies for website functionality, analytics, advertising attribution, and user-experience improvements. These technologies may include Google Analytics, Google Ads, Meta Pixel, GoHighLevel tools, and similar service providers. You may adjust your browser settings to refuse or delete cookies, although some Website features may not function properly.

How We Use Information

We may use collected information to respond to inquiries; prepare estimates; schedule appointments; perform and support services; send appointment reminders, estimate notifications, project updates, customer-service communications, and communications you have requested or consented to receive; improve the Websites and advertising performance; maintain business, accounting, warranty, and legal records; detect or prevent fraud and misuse; protect our rights; and comply with applicable legal obligations.

How We Disclose Information

We may provide information to service providers and subcontractors that perform services for us, such as website hosting, analytics, advertising attribution, communications, scheduling, customer support, and business-record management. These providers may use information only as needed to perform services for us or as otherwise permitted by law. We may also disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, property, or the integrity of our services.

Mobile Information and SMS Consent

We do not share mobile information with third parties or affiliates for their marketing or promotional purposes. Information may be provided to subcontractors that support our services, such as customer-service providers. Text-message opt-in information and consent are excluded from all other data-disclosure categories and are provided only to aggregators and service providers that enable the text-messaging service.

SMS consent is used only for the communications described when consent is obtained. Consent to receive text messages is not a condition of purchasing goods or services. For additional information about text messaging, please review our Terms and Conditions.

Email Marketing

We send promotional emails only where permitted by law or with appropriate consent. Marketing emails include an unsubscribe mechanism. Transactional or service-related emails may continue when needed to respond to requests or administer an existing customer relationship.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including business, accounting, project, warranty, dispute-resolution, and legal purposes. Retention periods may vary based on the type of information and applicable obligations.

Information Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information. No method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Requests

You may request access to, correction of, or deletion of applicable personal information by contacting info@hiltonsflooring.com. We will evaluate requests in accordance with applicable law and may retain information when required for legal, accounting, warranty, security, or other legitimate business purposes.

Third-Party Websites

The Websites may contain links to websites or services that we do not own or control. This Privacy Policy does not govern those third parties. We encourage you to review their privacy practices before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on the Websites with a revised “Last updated” date. Changes become effective when posted unless otherwise stated.

Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

Hiltons General Contracting Services, Inc.
2800 W. Division St., Suite D, Arlington, TX 76012
(817) 461-5189
info@hiltonsflooring.com